Steven Brown

Photo of Steven leaning against a wall painted with graffiti

CONTACT

EDUCATION

DEVRY UNIVERSITY
Kansas City, MO
Bachelor of Science (B.S.)
Technical Management (Dec 2009)

OBJECTIVE

Seeking to actively utilize my degree and experience to help grow business success and expand my career.

PROFESSIONAL SKILLS

  • Expert customer service skills
  • Expert computers skills (hardware/software)
  • Microsoft Office Suite
  • iOS & Android
  • Team management 

  • Self-motivated

  • Fast learner
  • Dedicated & Responsible

  • Independent & team player

  • Expert typing and data entry skills

EXPERIENCE

Dispatcher
ABC Ambulance
September 2022 – Present

• Ensure scheduled trips that require manual assignment are routed to external providers.
• Process same day and urgent requests, communicating directly with external providers to cover trips.
• Identify and respond to transportation issues, work with members and/or provider(s) to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc.)
• Answer calls as needed from transportation providers, facilities, members and member representatives and communicate with providers and community partners to resolve customer issues (ETA’s, no-show, etc.)
• Provide customers with trip confirmations and ETA’s, call providers when necessary.

Universal Worker
Vintage Park
November 2019 – July 2022

Primary duties include medication management, bathing, grooming, dressing, daily task assistance, activities, housekeeping, meal service, continence, documenting in PointClickCare, and maintenance. Additional assistance provided to 9-12 residents in Memory Care.

Machinist
Precision Pulley & Idler
August 2018 – October 2021

Duties include reading work orders, setup and safe operation of a saw machine, forklift operation, and measuring parts in accordance with product specification and production schedule.

Communications Specialist
Polk County Sheriff’s Office
November 2012 – August 2018

Duties included providing emergency medical instructions to callers in critical situations, accurately and efficiently dispatching law enforcement, fire personnel, and medical personnel for several departments in Polk County, disseminating and recording 911 calls, using multiple computer systems to enter and receive sensitive documentation through the Iowa system, NCIC, and more. Additional tasks included using web developer skills to create a live “on-call” website for staff, and assisting with social media interaction with the community served.

Communications Specialist
Lee’s Summit Police
November 2007 – November 2012

Duties included disseminating and recording emergency and non-emergency calls and dispatching law enforcement. Warrants, no contact orders, stolen property, and other sensitive documents were handled using multiple computer systems. Other duties included active participation in the development of the Community Oriented Policing Project and utilized computer knowledge to teach, troubleshoot, and make minor equipment repairs.

Photo of Steven leaning against a wall painted with graffiti

CONTACT

EDUCATION

DEVRY UNIVERSITY
Kansas City, MO
Bachelor of Science (B.S.)
Technical Management (Dec 2009)

OBJECTIVE

Seeking to actively utilize my degree and experience to help grow business success and expand my career.

PROFESSIONAL SKILLS

  • Team management 

  • Self-motivated

  • Dedicated

  • Independent & team player

  • Microsoft Office Suite

  • PointClickCare

  • iOS & Android

  • Typing

  • Data Entry

EXPERIENCE

Dispatcher
ABC Ambulance
September 2022 – Present

• Ensure scheduled trips that require manual assignment are routed to external providers.
• Process same day and urgent requests, communicating directly with external providers to cover trips.
• Identify and respond to transportation issues, work with members and/or provider(s) to resolve trip issues (late, no-shows, etc.)
• Review trips requests for accuracy (address, appointment time, return times, etc.)
• Answer calls as needed from transportation providers, facilities, members and member representatives and communicate with providers and community partners to resolve customer issues (ETA’s, no-show, etc.)
• Provide customers with trip confirmations and ETA’s, call providers when necessary.

Universal Worker
Vintage Park
November 2019 – July 2022

Primary duties include medication management, bathing, grooming, dressing, daily task assistance, activities, housekeeping, meal service, continence, documenting in PointClickCare, and maintenance. Additional assistance provided to 9-12 residents in Memory Care.

Machinist
Precision Pulley & Idler
August 2018 – October 2021

Duties include reading work orders, setup and safe operation of a saw machine, forklift operation, and measuring parts in accordance with product specification and production schedule.

Communications Specialist
Polk County Sheriff’s Office
November 2012 – August 2018

Duties included providing emergency medical instructions to callers in critical situations, accurately and efficiently dispatching law enforcement, fire personnel, and medical personnel for several departments in Polk County, disseminating and recording 911 calls, using multiple computer systems to enter and receive sensitive documentation through the Iowa system, NCIC, and more. Additional tasks included using web developer skills to create a live “on-call” website for staff, and assisting with social media interaction with the community served.

Communications Specialist
Lee’s Summit Police
November 2007 – November 2012

Duties included disseminating and recording emergency and non-emergency calls and dispatching law enforcement. Warrants, no contact orders, stolen property, and other sensitive documents were handled using multiple computer systems. Other duties included active participation in the development of the Community Oriented Policing Project and utilized computer knowledge to teach, troubleshoot, and make minor equipment repairs.